Reference

Our Legal Terms, Plain and Direct

boskoin operates under a defined legal framework that governs how your account, your data, and your transactions are handled — access and eligibility depend on local law.

Jurisdiction-aware termsDANA, OVO, GoPay & QRIS coveredAccount data rights outlinedDispute contact paths included
boskoin Our Legal Terms, Plain and Direct
LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about our terms, your account rights, or a specific clause that affects a transaction made via OVO or QRIS, our support team is reachable around the clock. You can escalate directly to our legal inbox for formal matters, or start with live chat for faster initial clarification. Our agents handling legal queries are available 24 hours a day, seven days a week — including for you if you are based in Denpasar or anywhere else across Indonesia.

Team online

Live Chat

Reach our support team instantly through the live chat widget in your account dashboard. Available 24 hours a day, seven days a week for account and legal questions.

Legal Email

Send formal legal queries, account-rights requests or dispute notices directly to our dedicated legal inbox. We aim to respond within two business days of receiving your message.

Account Help Centre

Browse our structured help centre for clause-by-clause explanations of our terms. Filterable by topic: data, payments, account access and dispute resolution are all covered.

HOW WE HANDLE IT

Data, Cookies, Security and Your Rights

Our approach to data handling, cookie use and account security is documented transparently so you can act on it — not just read about it.

Data Handling

We collect only the data necessary to operate your account and process payments via DANA, OVO, GoPay and QRIS.

Cookie Policy

boskoin uses session cookies for login continuity and analytics cookies to improve page performance.

Account Security

All account data is encrypted in transit and at rest. Two-factor authentication is available and we strongly encourage you to…

Data Retention

We retain transaction records for the period required under applicable Indonesian financial regulations.

Your Right to Request Changes

You have the right to correct inaccurate personal data, request deletion where legally permitted, and object to processing for marketing…

Who to Contact

For data-protection matters specifically, address your correspondence to our Data Officer via the legal email channel.

Questions We Hear Most About Our Terms

These are the questions Indonesian account holders ask most often about our legal terms, their rights, and how to act on them. If your question is not here, our live chat team can clarify any clause within minutes.

Our terms apply to all accounts opened from Indonesia where local law permits. Eligibility to hold an account and conduct transactions via DANA, OVO, GoPay or QRIS depends on local law in your specific region.

Log into your account, navigate to Privacy Settings, and select Request My Data. We compile and deliver your data package within five business days. Alternatively, email our legal inbox with your account ID and we process the request from there.

Yes. Submit a deletion request through the legal email channel. We process it within the timeframe required by applicable regulations. Note that transaction records tied to QRIS or bank payments may be retained for the legally required period before deletion.

Contact live chat with the transaction reference number — found in your wallet history under the relevant DANA, OVO, GoPay or QRIS entry. We open a case file, freeze the disputed amount, and reach a resolution within the timeline stated in our dispute clause.

Our Data Officer holds responsibility for how personal data is collected, stored and used. You can contact the Data Officer directly via our legal email address. We document the officer's role and scope in the full Privacy Policy available in your account dashboard.

Session cookies keep you logged in while you navigate between the lobby, your wallet and the cashier page. Analytics cookies do not identify you personally. Disable non-essential cookies from the footer consent panel at any time without affecting your account access.

No. We notify you of material changes via the email address registered to your account at least 14 days before changes take effect. A summary of what changed appears on the Legal Documents page inside your account settings when you next log in.