Reference

How boskoin Handles Your Personal Data

Q: Can I request a copy of all the data boskoin holds about me?

Yes. Email privacy@boskoin.best with the subject line 'Data Export Request' and include your registered email address. We will prepare a structured export of your account data and deliver it within 7 business days. Access depends on local law.

Q: How do I ask boskoin to delete my account and personal data?

Send a deletion request to privacy@boskoin.best or raise it through live chat. We close the account and begin the deletion process within 5 business days. Transaction records required for audit purposes are retained for 12 months as noted in our retention schedule.

At boskoin, your personal data is collected only for the purposes of operating your account, processing withdrawals, and delivering support — nothing more.

Encrypted account storageDANA, OVO, GoPay & QRIS transaction privacyData retention limits appliedRight to request deletion24/7 privacy support channel

Explore Lobby Read FAQ

What Data We Collect and Why

boskoin Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you open an account with boskoin, we collect your name, email address, phone number, and the payment method details you choose — whether that is DANA, OVO, GoPay, or QRIS. We use this data to verify your identity, route your withdrawals to the correct wallet,

1
and send you account-level communications such as transaction confirmations. We do not sell or share your personal data with third-party marketers. Certain data processing activities depend on local law, and we apply jurisdiction-specific controls wherever required. Data linked to inactive accounts is reviewed on a rolling
2
12-month cycle and purged according to our retention schedule.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

PRIVACY CONTACT PATHS

How to Reach Our Privacy Team

If you want to request a copy of your data, ask us to correct inaccurate details, or raise a concern about how your information is handled, our privacy support team is reachable around the clock. You can reach us via live chat inside your account dashboard, by email at [email protected], or through our Telegram channel — all three routes connect to the same dedicated team, not a general helpdesk. We aim to acknowledge every request within 24 hours and resolve most data queries within 7 business days.

Team online

Live Chat

Available inside your account dashboard 24 hours a day, 7 days a week. Connect directly with our privacy team — not a general queue — for data requests and account-level concerns.

Email Support

Send detailed privacy requests to [email protected]. We acknowledge within 24 hours and resolve most queries within 7 business days, including data deletion and correction requests.

Telegram Channel

Reach our privacy team on Telegram for faster back-and-forth on data access questions. Response times average under 4 hours during standard Indonesia business hours, Denpasar time.

DATA HANDLING PRACTICES

Six Ways We Protect Your Privacy

Our data handling practices are built around the principle that you should always know what we hold, why we hold it, and how long we keep it.

End-to-End Encryption

All data transmitted between your device and our servers is encrypted using TLS 1.3.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to understand which account pages are used most.

Account Security Controls

Two-step verification is available on all accounts and strongly encouraged.

Data Retention Schedule

Transaction records — including GoPay and QRIS payment references — are retained for 12 months after the transaction date, then…

Third-Party Access Limits

We share data with payment processors such as DANA and OVO only to the extent needed to complete your transaction.

Your Right to Request Changes

You can request a full export of your account data, ask us to correct any inaccuracy, or request deletion of…

Common Questions About Your Privacy at boskoin

Below are the questions our privacy team receives most often. If your question is not covered here, reach out via live chat or email and we will respond within 24 hours with a specific, account-level answer.

We collect your name, email address, phone number, date of birth, and the payment details you register — such as your DANA or OVO wallet number. We collect only what is necessary to operate your account and process withdrawals accurately.

Your wallet references for DANA, OVO, GoPay, and QRIS are stored in encrypted form and are never written in plain text on our servers. Access to this data is restricted to the payment processing team and is logged every time it is accessed.

Yes. Email [email protected] with the subject line 'Data Export Request' and include your registered email address. We will prepare a structured export of your account data and deliver it within 7 business days. Access depends on local law.

Send a deletion request to [email protected] or raise it through live chat. We close the account and begin the deletion process within 5 business days. Transaction records required for audit purposes are retained for 12 months as noted in our retention schedule.

We share data with payment processors — DANA, OVO, GoPay, QRIS — only to complete your transactions. We do not share your personal information with marketers, affiliate networks, or data brokers under any circumstances.

Log into your account, go to the Profile section, and edit the relevant field directly. For changes to identity documents or registered payment methods, contact our privacy team via live chat or email for a guided verification step.

We use session cookies for login continuity and analytics cookies to improve account pages. You can disable non-essential cookies in your browser settings at any time. Turning off session cookies may require you to log in more frequently.

How boskoin Handles Your Personal Data

How to Reach Our Privacy Team

Live Chat

Email Support

Telegram Channel

Six Ways We Protect Your Privacy

End-to-End Encryption

Cookie Policy

Account Security Controls

Data Retention Schedule

Third-Party Access Limits

Your Right to Request Changes

Common Questions About Your Privacy at boskoin

01 What personal information does boskoin collect when I open an account?

02 How is my DANA or OVO wallet number stored?

03 Can I request a copy of all the data boskoin holds about me?

04 How do I ask boskoin to delete my account and personal data?

05 Does boskoin share my data with third parties?

06 How can I update incorrect personal details on my account?

07 What cookies does boskoin use and can I turn them off?

Related Pages